Direction of Communication
Within the organization, the character / DOC varies according to whether it is going downwards, upwards or sideways. Sometimes the misuse of DOC can cause the failure of communication. Proper use o character of communication leads towards the effective communication.
The DOC will be as under
- Vertically Downward
- Vertically Upward
(*)The main uses of vertical downwards communication are:
To give orders or instructions
To provide, or ask for, information.
Example: A manager communicating with an employee.
(*)The main uses of vertical upwards communication are:
To describe the results of actions;
To provide information that has been requested;
To make requests or appeals.
Example: An employee communicating with a manager.
(*)The main uses of horizontal, or sideways, communication are:
To keep equals informed of actions taken, or results achieved;
To discuss means of tackling problems together.
Example: colleagues communicating with colleagues.